We offer EXCHANGE ONLY, NO RETURNS within 14 calendar days of purchase. The customer will be responsible for the shipping cost of returning the item to Monkeycitos, and the cost of having the replacement item shipped to the customer.
Items returned must be in brand new resaleable condition, unwashed and accompanied by all packaging and tags. The condition of the item wishing to be exchanged will be at the discretion of Monkeycitos.
Some items are personal items and cannot be exchanged or returned due to sanitary concerns ie: menstrual cups, sippy cups, bottles, and breast pump accessories.
Most of the products we carry are covered by a manufacturer warranty. If you believe your product is defective, please contact the manufacturer directly.
Please complete the form below to request an RMA number.
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